FAQ

If your questions are not answered here, please contact Brogan Kate.

Brogan Kate offers world wide shipping. International shipping is sent via air mail which is without tracking, it is the quickest, most cost effective way for the customer.

If you require the goods earlier than the 1-10 days airmail or you require tracking you can email us to organise a faster delivery however the price is much greater.

International order $15 AUD Air Mail takes 1-10 days to arrive (without tracking).

Australia wide shipping $10 AUD Express Post 1-3 days to arrive (without tracking)

(Delivery Duty Unpaid)

You are liable for all import duties, customs fees and any other charges, including local sales taxes levied by the country you have requested shipment to. Payment of the above is necessary to release your order.

We can not be held responsible for any lost items that you purchase.

Purchases must be returned to us within 7 days from receipt.
Ship your package using a traceable method, insured shipping method, as we cannot accept responsibility for lost packages. Please keep tracking details for your records.

Brogan Kate will accept your return for exchange only of unworn, unwashed, unaltered merchandise and all original tags must be attached . We Do Not Refund. Please exercise caution when trying on garments.

Unfortunately, we can not accept any returns that do not meet these requirements. No return on SALE items.

To request a return, simply email contact@brogankate.com.au with your name, email, and order name and number and we will allocate a Returns Authorisation (RA) number for you.